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strong{color:inherit;letter-spacing:.08em;text-transform:uppercase;white-space:nowrap;font-size:10px;font-weight:900;line-height:1}.inbox-v2__pinned-tickets-trigger .inbox-v2__pinned-tickets-trigger-count,.inbox-v2__views>header .inbox-v2__pinned-tickets-trigger-count{box-shadow:none;color:#111216;letter-spacing:.02em;text-align:center;background:0 0;border:0;border-radius:0;min-width:auto;padding:0;font-size:10px;font-weight:900;line-height:1;transition:transform .18s,color .18s}.inbox-v2__pinned-tickets-trigger.has-pins .inbox-v2__pinned-tickets-trigger-count{color:#111216}.inbox-v2__pinned-tickets-trigger.is-pulsing{animation:.72s ease-out inbox-pinned-ticket-trigger-pulse}.inbox-v2__pinned-tickets-trigger.is-pulsing .inbox-v2__pinned-tickets-trigger-count{animation:.42s ease-out inbox-pinned-ticket-count-bump}.inbox-v2__views-header-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:6px;display:inline-flex}.inbox-v2__views-edit-filters{border:1px solid 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solid var(--v2-border);text-align:center;min-width:24px;color:var(--v2-text-soft);border-radius:999px;padding:2px 6px;font-size:10px}.inbox-v2__core-nav button:hover{border-color:color-mix(in srgb, var(--v2-border) 86%, #a9b8cc);background:#f5f8fc}.inbox-v2__core-nav button.is-active{color:#fff;background:#111;border-color:#111}.inbox-v2__core-nav button.is-active .inbox-v2__core-nav-icon{background:linear-gradient(180deg, #ffffff38, #ffffff14), color-mix(in srgb, var(--queue-view-icon-color,#fff) 26%, #111);color:#fff;opacity:1;border-color:#ffffff3d}.inbox-v2__core-nav button.is-active .inbox-v2__core-nav-count{color:#fff;border-color:#ffffff59}.inbox-v2__pinned-tickets-list{overscroll-behavior:contain;align-content:start;gap:10px;max-height:min(58vh,560px);padding:1px 2px 2px 0;display:grid;overflow-y:auto}.inbox-v2__pinned-ticket{background:#fffffff5;border:1px solid #11121614;border-radius:8px;gap:8px;padding:10px;display:grid;overflow:hidden}.inbox-v2__pinned-ticket.is-active{background:#fffaeffa;border-color:#caa24ab8}.inbox-v2__pinned-ticket.has-risk{border-color:#dd4e4e52;box-shadow:inset 3px 0 #dd4e4e57}.inbox-v2__pinned-ticket-select,.inbox-v2__pinned-ticket-unpin{color:var(--v2-text);cursor:pointer;background:0 0;border:0}.inbox-v2__pinned-ticket-select{text-align:left;border-radius:8px;gap:7px;min-width:0;padding:0;display:grid}.inbox-v2__pinned-ticket-select:hover,.inbox-v2__pinned-ticket-unpin:hover{background:#11121609}.inbox-v2__pinned-ticket-top,.inbox-v2__pinned-ticket-meta{justify-content:space-between;align-items:center;gap:8px;min-width:0;display:flex}.inbox-v2__pinned-ticket-top strong,.inbox-v2__pinned-ticket-subject{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.inbox-v2__pinned-ticket-top strong{color:var(--v2-text);font-size:12px;font-weight:800}.inbox-v2__pinned-ticket-top em{color:var(--v2-text-soft);flex:none;font-size:10px;font-style:normal;font-weight:700}.inbox-v2__pinned-ticket-subject{color:var(--v2-text);font-size:11px;line-height:1.25}.inbox-v2__pinned-ticket-snippet{color:var(--v2-text-soft);max-height:30px;font-size:11px;line-height:1.32;overflow:hidden}.inbox-v2__pinned-ticket-meta{flex-wrap:wrap;justify-content:flex-start}.inbox-v2__pinned-ticket-meta span{color:var(--v2-text-soft);text-transform:uppercase;border:1px solid #11121614;border-radius:999px;padding:2px 6px;font-size:9px;font-weight:800;line-height:1}.inbox-v2__pinned-ticket-unpin{color:#6d5521;background:#ffffffc2;border:1px solid #bd90302e;border-radius:999px;justify-content:center;justify-self:end;align-items:center;gap:5px;padding:6px 9px;font-size:10px;font-weight:850;line-height:1;display:inline-flex}.inbox-v2__pinned-ticket-unpin svg{width:13px;height:13px}.inbox-v2__pinned-ticket-unpin:disabled{cursor:not-allowed;opacity:.55}.inbox-v2__pinned-tickets-empty{color:var(--v2-text-soft);border:1px dashed #1112161f;border-radius:12px;margin:0;padding:10px;font-size:11px;line-height:1.35}.inbox-v2__pinned-tickets-modal{gap:14px;width:min(1080px,96vw);max-height:min(88vh,860px)}.inbox-v2__pinned-tickets-modal-actions{flex-wrap:nowrap;justify-content:flex-end;align-items:center;gap:7px;display:inline-flex}.inbox-v2__pinned-tickets-modal-actions button{white-space:nowrap;border-radius:999px;align-items:center;gap:7px;font-size:11px;font-weight:850;display:inline-flex}.inbox-v2__pinned-tickets-modal-actions button svg,.inbox-v2__pinned-tickets-search svg,.inbox-v2__pinned-tickets-sort svg,.inbox-v2__pinned-ticket-open-mail svg,.inbox-v2__pinned-ticket-note-editor button svg,.inbox-v2__pinned-ticket-attachment svg{flex:none;width:14px;height:14px}.inbox-v2__pinned-tickets-modal-actions button.is-primary{color:#1d4ed8;background:linear-gradient(#eff6fffa,#fffffffa);border-color:#2563eb42}.inbox-v2__pinned-tickets-modal-actions button.is-danger{color:#9f1d1d;border-color:#dc262633}.inbox-v2__pinned-tickets-brief{gap:8px;display:grid}.inbox-v2__pinned-tickets-modal-summary{color:#765716;background:linear-gradient(#fffaf0 0%,#fff 100%);border:1px solid #bd90302e;border-radius:8px;grid-template-columns:repeat(4,minmax(0,1fr));gap:0;padding:0;display:grid;overflow:hidden}.inbox-v2__pinned-tickets-stat{gap:4px;min-width:0;padding:10px 12px;display:grid}.inbox-v2__pinned-tickets-stat+.inbox-v2__pinned-tickets-stat{border-left:1px solid #bd903024}.inbox-v2__pinned-tickets-stat strong{color:#5c4310;font-size:16px;font-weight:950;line-height:1}.inbox-v2__pinned-tickets-stat em{color:#876b2b;letter-spacing:.08em;text-transform:uppercase;font-size:9px;font-style:normal;font-weight:800;line-height:1}.inbox-v2__pinned-tickets-handoff-notice{color:#17633b;background:#ebfaf2e6;border:1px solid #2480522e;border-radius:8px;margin:0;padding:8px 10px;font-size:11px;font-weight:800;line-height:1.3}.inbox-v2__pinned-tickets-tabs{background:#f8fafcdb;border:1px solid #728aaa33;border-radius:8px;grid-template-columns:repeat(3,minmax(0,1fr));gap:4px;padding:4px;display:grid}.inbox-v2__pinned-tickets-tabs button{color:var(--v2-text-soft);cursor:pointer;background:0 0;border:1px solid #0000;border-radius:7px;justify-content:space-between;align-items:center;gap:8px;min-width:0;min-height:34px;padding:7px 9px;display:flex}.inbox-v2__pinned-tickets-tabs button:hover,.inbox-v2__pinned-tickets-tabs button:focus-visible{background:#ffffffe6;border-color:#bd903038;outline:none}.inbox-v2__pinned-tickets-tabs button.is-active{color:#5c4310;background:linear-gradient(#fffaf0 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h3{color:var(--v2-text);margin:0;font-size:15px;font-weight:900;line-height:1.18}.inbox-v2__pinned-ticket-preview-header p{color:var(--v2-text-soft);margin:4px 0 0;font-size:11px;font-weight:700;line-height:1.3}.inbox-v2__pinned-ticket-preview-meta{flex-wrap:wrap;gap:6px;display:flex}.inbox-v2__pinned-ticket-preview-meta span{color:var(--v2-text-soft);text-transform:uppercase;background:#fffc;border:1px solid #728aaa29;border-radius:999px;padding:5px 7px;font-size:9px;font-weight:850;line-height:1}.inbox-v2__pinned-ticket-message-list{gap:8px;display:grid}.inbox-v2__pinned-ticket-message-row{background:#ffffffd6;border:1px solid #728aaa29;border-radius:8px;gap:6px;padding:9px;display:grid}.inbox-v2__pinned-ticket-message-row>div{justify-content:space-between;align-items:center;gap:8px;display:flex}.inbox-v2__pinned-ticket-message-row strong{color:var(--v2-text);letter-spacing:.06em;text-transform:uppercase;font-size:10px;font-weight:900}.inbox-v2__pinned-ticket-message-row em{color:var(--v2-text-soft);font-size:10px;font-style:normal;font-weight:750}.inbox-v2__pinned-ticket-message-row p{color:var(--v2-text);margin:0;font-size:12px;line-height:1.45}.inbox-v2__pinned-ticket-attachments{gap:8px;display:grid}.inbox-v2__pinned-ticket-attachment{background:linear-gradient(#f8fafcf0,#fffffff5);border:1px solid #728aaa2e;border-radius:8px;gap:7px;padding:8px;display:grid;overflow:hidden}.inbox-v2__pinned-ticket-attachment header{justify-content:space-between;align-items:center;gap:8px;display:flex}.inbox-v2__pinned-ticket-attachment header span{color:var(--v2-text);letter-spacing:.08em;text-transform:uppercase;align-items:center;gap:6px;font-size:10px;font-weight:900;display:inline-flex}.inbox-v2__pinned-ticket-attachment header small{color:var(--v2-text-soft);font-size:10px;font-weight:800}.inbox-v2__pinned-ticket-attachment iframe,.inbox-v2__pinned-ticket-attachment img,.inbox-v2__pinned-ticket-attachment-placeholder{background:#fff;border:1px solid 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