OperalonOS Trial Terms of Service

The person accepting these Trial Terms represents that the person is at least 18, has legal capacity, is authorized to act for and bind the Customer, and is authorized to provide the Customer’s Trial instructions. The Customer must provide complete and accurate identity, company, authority, location, and eligibility information and must promptly correct a material change.

Acceptance requires an affirmative written or electronic act reasonably designed to provide conspicuous notice and manifest assent, including an unchecked acceptance control linked to the identified documents and their versions. Mere browsing, silence, inactivity, receipt of an invitation, or access without a valid acceptance record does not constitute acceptance.

Nightvault may preserve evidence of presentation and acceptance, including the legal bundle and document identifiers, cryptographic hashes, displayed notices, timestamps, Account and Workspace identifiers, accepting person and role, authority statement, IP address, user agent, and activation record, to demonstrate the terms accepted and the relationship between acceptance and Trial activation.

Once effective and accepted, these Trial Terms form part of the agreement between Nightvault and the Customer together with the applicable OperalonOS Business Terms of Service, Acceptable Use Policy, AI Product Terms, Privacy Notice, Data Processing Addendum where applicable, and any signed Order or amendment that expressly applies to the Trial (collectively, the “Agreement”). The Privacy Notice is a transparency notice and does not, merely by publication or reference, create additional contractual warranties.

1. An individually negotiated and signed Order or amendment controls only for provisions it expressly modifies.
2. The Data Processing Addendum controls for protection of Customer Personal Data.
3. These Trial Terms control for Trial eligibility, duration, included capacity, Continuity Boost, payment status, automatic conversion, and Trial expiry.
4. The AI Product Terms control for AI Input, Output, model providers, human review, and AI-specific risk.
5. The Business Terms and Acceptable Use Policy govern remaining matters in accordance with the precedence stated in the effective Business Terms.

Account

Credentials and associated records used by an identifiable person to access OperalonOS.

Authorized User

An individual whom the Customer authorizes to access the Trial Workspace.

Base Plan

The Pro or Scale Up monthly Workspace subscription described in the effective Business Terms and Commercial Capacity and Pricing Schedule.

Confidential Information

Non-public information disclosed by or for a party that is identified as confidential or that reasonably should be understood as confidential in context.

Customer

The eligible business entity identified in the Trial invitation and acceptance record.

Customer Data

Electronic data submitted to OperalonOS by or for the Customer, excluding Service Data.

Customer Content

Customer Data, Input, files, communications, records, and other material submitted to or processed through the Trial.

Customer Personal Data

Personal Data processed by Nightvault on behalf of the Customer in connection with the Trial, as further described in the applicable Data Processing Addendum.

AI Credit Reservation

A temporary hold against available AI Credit capacity for an initiated, quota-bearing live AI operation before that operation is completed or its AI Credits are settled. An AI Credit Reservation is not itself consumed AI Credits.

Continuity Boost

The single complimentary, non-recurring increase to Trial Capacity described in Section 8. For AI Credits, eligibility may be determined using recorded consumed AI Credits together with active, unexpired AI Credit Reservations, including the Credits requested for the current operation.

Documentation

Nightvault-provided user, technical, security, or operational documentation expressly applicable to the Trial.

Fees

Amounts payable for paid Services under an Order or Checkout; no Fees are payable merely for the Trial.

Input

Prompts, instructions, files, tickets, messages, data, or other material submitted to AI functionality.

Order

An order form, accepted Checkout summary, or other purchasing record identifying paid Services or an expressly agreed Trial term.

Output

Material generated or returned by AI functionality in response to Input.

Service Data

Operational, security, metering, diagnostic, and acceptance data generated through use of the Trial.

Trial

A 21-day evaluation Workspace for which no payment method or recurring-billing authorization is required solely to activate or use the Trial and which does not automatically renew or convert to a paid Base Plan.

Trial Capacity

The AI Credit, Ticket, and Authorized User limits assigned to the Trial under Sections 7 and 8.

Workspace

The Customer-controlled OperalonOS environment identified in the Trial activation record.

A capitalized term not defined in these Trial Terms has the meaning assigned to it in the effective Business Terms, AI Product Terms, Data Processing Addendum, or other incorporated document that governs the relevant subject matter.

Nightvault ordinarily offers no more than one Trial per Customer and may decline a duplicate or replacement request. A Trial applies only to the Workspace identified in its activation record. An invitation or eligibility review does not guarantee activation. Nightvault may require reasonable business, identity, authority, sanctions, fraud, location, security, and technical-readiness verification before activation.

The Trial begins only when Nightvault records successful Workspace activation after current legal acceptance by an authorized Customer representative. The activation record, not the invitation date, first sign-in attempt, or marketing communication, determines the Trial start.

• The Trial is personal to the identified Customer and Workspace and may not be transferred, sold, shared with another business, or combined with another Trial.
• Related entities, duplicate identities, or replacement Workspaces may not be used to evade the one-Trial limit.
• Nightvault may decline activation where verification is incomplete or activation would create a legal, security, abuse, capacity, or eligibility risk.

Subject to the Agreement, Nightvault grants the Customer a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right during the Trial period to permit its Authorized Users to access and evaluate the Trial Workspace for the Customer’s internal business operations.

• The Customer may evaluate available workflows, configuration, AI functions, integrations, reporting, and operational controls within the assigned Trial Capacity.
• The Customer may not resell, lease, timeshare, commercially distribute, operate the Trial as a service bureau, or give another business access unless Nightvault expressly agrees in writing.
• Preview, experimental, unavailable, or separately gated functionality is not included merely because it appears in marketing, Documentation, a roadmap, or another Customer environment.
• The Trial must not be used as the sole environment for critical production decisions, emergency operations, or activity requiring a contractual service level.

The Trial lasts 21 consecutive calendar days beginning at the activation timestamp recorded for the Workspace and ends automatically at the corresponding timestamp on day 21, unless Nightvault ends it earlier under the Agreement. Time is not paused by inactivity, an Authorized User’s absence, an integration outage, or use below the available limits.

Trial Capacity is a service entitlement, not money, stored value, property, or a transferable asset. It has no cash value, may not be sold or transferred, does not roll over, and expires when the Trial ends. Ticket capacity is consumed only by an included live Ticket intake that the applicable versioned metering policy records as one usage unit. AI Credit capacity is consumed only when Credits are settled under the applicable versioned, replay-safe metering policy. Activity recorded by that policy as zero-unit or non-billable—including history-import, demo, test, replay, repair, internal, duplicate, rejected, or security-blocked activity—does not consume Trial Capacity. An unsuccessful or undelivered AI attempt does not settle as consumed AI Credits merely because it was attempted; a later successful delivery for the same logical operation may count once.

An AI Credit Reservation is a temporary capacity hold and does not, by itself, constitute consumed AI Credits. Solely for the Continuity Boost threshold in Section 8, the threshold calculation includes active, unexpired AI Credit Reservations for initiated, quota-bearing live AI operations, including the Credits requested for the current operation. Release or expiry of a reservation prevents that reservation from settling as consumed AI Credits but does not, by itself, reverse a Continuity Boost already granted.

OperalonOS automatically grants one complimentary, non-recurring Continuity Boost when either: (a) included live Ticket use recorded as one usage unit reaches 95% of the base Ticket capacity; or (b) recorded consumed AI Credits together with active, unexpired AI Credit Reservations for initiated, quota-bearing live AI operations reach or would reach 95% of the base AI Credit capacity. When granted, the Continuity Boost increases both capacity limits from 500 to 600 AI Credits and from 1,000 to 1,200 Tickets for the remainder of that Trial. The Authorized User limit remains unchanged.

For AI Credits, the threshold is evaluated before provider work using recorded consumed AI Credits, other active and unexpired AI Credit Reservations, and the Credits requested for the current operation. A reservation must be successfully recorded for it to support a grant; a reservation request that does not commit does not grant the Boost. Once the Boost is granted, threshold eligibility is not recalculated downward. A later release or expiry of an AI Credit Reservation, or a valid reversal or correction of recorded AI Credit use, does not by itself reverse the Boost.

• Only one Continuity Boost may be applied during a Trial, even if both metered pools later reach the threshold.
• The Boost applies only while that Trial remains active and expires when the Trial ends; it does not survive conversion to paid access.
• The Boost has no cash value, cannot be transferred or exchanged, and does not renew or convert to paid capacity.
• The Boost is a continuity safeguard, not a promise that every requested operation will complete or that capacity will be available beyond the stated limits.

The Trial does not renew, extend, or convert automatically into a paid subscription. It is not a negative-option offer. Paid access requires a separate, affirmative Checkout after clear presentation of the selected plan, price, billing frequency, capacity, applicable taxes where configured, current legal documents, and recurring-payment authorization. A provider-side status such as “trialing” does not create a paid OperalonOS entitlement.

The Customer is under no obligation to purchase paid access. If the Customer takes no separate paid action, the Trial ends without a recurring charge. A quote, recommendation, sales conversation, or browser success page does not itself activate paid access.

The Customer controls who may access the Workspace and is responsible for its Authorized Users, instructions, configurations, and use of the Trial. Each Account must be used by one identifiable person and may not be shared.

• Assign least-privilege roles and permissions and review them as responsibilities change.
• Protect credentials and authentication factors and use available security controls.
• Promptly remove or change access that is no longer required.
• Promptly report suspected unauthorized access, credential compromise, or security abuse to security@operalonos.com.
• Do not circumvent identity checks, Workspace boundaries, capacity limits, security controls, or acceptance requirements.

The Customer is responsible for activity performed through its Accounts except to the extent caused by Nightvault’s breach of the Agreement or a security event within Nightvault’s control. Nightvault may require step-up verification or restrict an Account where reasonably necessary to protect the Customer, the Services, another customer, or a legal obligation.

As between the parties, the Customer retains its rights in Customer Content. The Customer grants Nightvault and authorized providers the limited rights necessary to host, copy, transmit, process, display, and otherwise use Customer Content to provide and secure the Trial, follow documented instructions, prevent abuse, comply with law, and exercise express Agreement rights.

The Customer represents that it has all rights, permissions, notices, consents, and lawful bases required for Customer Content and its instructions. Where Nightvault processes Customer Personal Data on the Customer’s behalf, the effective Data Processing Addendum governs that processing. The effective Privacy Notice explains Nightvault’s processing as controller where applicable, and the effective Subprocessor and Third-Party Provider Notice identifies configured provider relationships.

• Do not submit full payment-card data or security codes outside an approved payment field.
• Do not submit protected health information, identification biometrics, authentication secrets, private keys, highly sensitive government identifiers, classified information, or data requiring a certification Nightvault has not expressly agreed to maintain unless a signed Order expressly permits and supports it.
• Configure roles, retention controls, integrations, and data sources appropriately for the Customer’s use case.
• Do not treat the Trial as certified under SOC 2, ISO 27001, PCI DSS, HIPAA, or another standard unless Nightvault provides an express, current, written statement covering the relevant scope.

AI features are governed by the effective AI Product Terms. The Customer controls Input, connected sources, enabled workflows, recipients, and whether Output is accepted, edited, published, acted upon, or permitted to trigger an external action.

Output is not legal, tax, accounting, medical, employment, credit, security, or other regulated professional advice. The Customer must maintain qualified human review proportionate to consequence and must not use Output as the sole basis for a decision producing legal or similarly significant effects where prohibited by the Agreement or applicable law.

Nightvault does not use identifiable Customer Content to train a general-purpose AI model made available to other customers. Provider processing, retention, and model controls remain governed by the AI Product Terms, Data Processing Addendum, provider notice, and actual production configuration; no zero-retention or equivalent provider commitment applies unless verified for the specific feature and configuration.

When the Customer connects a third-party service, it authorizes the data transfer and instructed actions reasonably necessary for that integration and remains responsible for its provider account, permissions, scopes, configuration, data, and provider terms. A third party may modify, restrict, suspend, or discontinue its service.

An integration shown in marketing, Documentation, a provider catalog, or another Workspace is not included or production-ready merely because it is visible. Actual availability depends on the Trial configuration, approved provider boundary, Customer eligibility, selected scopes, and then-current technical status. Nightvault remains responsible for its own obligations and for subprocessors to the extent required by the Agreement or applicable law.

The Customer and its Authorized Users must comply with the effective Acceptable Use Policy. Without limiting that policy, the Trial may not be used to violate law or third-party rights; facilitate fraud, abuse, unlawful discrimination, deceptive impersonation, phishing, malware, or unauthorized access; bypass security or capacity controls; send unlawful communications; process data without lawful authority; or conduct prohibited high-impact automated decision-making.

• Do not reverse engineer, reproduce, systematically scrape, benchmark for publication without permission, or use the Trial to build or train a competing service except to the extent a restriction is prohibited by law.
• Do not manipulate usage, generate artificial workloads, evade limits through multiple identities or Workspaces, or interfere with metering, audit, billing, webhook, or security records.
• Do not conduct vulnerability testing, penetration testing, or disruptive security research without prior written authorization.
• Do not use the Trial in a way that materially harms another customer, shared infrastructure, a provider, or the integrity of the Services.

The Trial is an evaluation service, may be incomplete or changed, and is provided without a contractual service level, uptime commitment, response-time commitment, support entitlement, feature-completeness warranty, or continuity guarantee. Nightvault may modify or discontinue an evaluation feature where reasonably necessary for security, law, prevention of harm, provider change, capacity, or product development.

Except for express obligations and rights that cannot lawfully be excluded, the Trial is provided “as available.” Nightvault does not warrant uninterrupted or error-free operation, every integration’s availability, the accuracy of Customer Data, that Output is accurate, complete, unique, or non-infringing, or that the Trial will meet every Customer requirement or be suitable for critical production use.

Nightvault may proportionately restrict or suspend all or part of the Trial to prevent an actual or imminent security risk, stop unlawful or materially harmful activity, enforce the Acceptable Use Policy, comply with law, investigate fraud or abuse, protect shared capacity, address false or incomplete eligibility information, or respond to a material breach. Immediate action may be taken where delay would increase risk or harm.

Nightvault may end the Trial early for abuse, security, legal, capacity, or eligibility reasons or an uncured material breach. Where circumstances safely and lawfully permit, Nightvault will provide notice, limit the scope of action, state the general basis, and provide a reasonable opportunity to correct or explain the issue. Ending one Trial does not create a right to another Trial, replacement capacity, cash payment, or extension.

At the end of the Trial, the Customer’s Trial entitlement and unused Trial Capacity expire automatically. Access to the Workspace or some functions may become unavailable. The Customer should use available export or retrieval functions before expiry and must not assume a post-Trial access or export window unless Nightvault confirms one in writing.

The Trial does not convert to paid access. A paid plan begins only after a separate current-document acceptance, affirmative Checkout, payment authorization, and authenticated payment confirmation. If paid access is activated, the paid Workspace entitlement and applicable retention rules replace the expired Trial entitlement; unused Trial Capacity does not transfer.

Return, deletion, restriction, preservation, and retention of Customer Personal Data after the Trial are governed by the effective Business Terms, Data Processing Addendum, Privacy Notice, documented instructions, security and dispute needs, provider backup cycles, and applicable law. No universal immediate-deletion or post-Trial retention period is promised by these Trial Terms. Data retained for a permitted purpose remains protected and limited to that purpose.

Each recipient will use the other party’s non-public Confidential Information only for the Agreement, protect it with at least reasonable care, and disclose it only to personnel, advisers, and contractors who need to know and are bound by confidentiality. Information independently developed, lawfully known or received without duty, or public without breach is excluded. Legally compelled disclosure is permitted subject to notice and protective assistance where lawful.

Nightvault and its licensors retain all rights in OperalonOS, its software, models, workflows, interfaces, Documentation, designs, branding, Service Data, improvements, and derivative technology. Customer Content and Output rights are governed by the Business Terms and AI Product Terms. Neither party may publicly use the other party’s names, logos, or marks without prior permission except where required by law.

If the Customer voluntarily provides suggestions or feedback, Nightvault may use them without restriction or payment, provided Nightvault does not identify the Customer or disclose Customer Confidential Information without permission. Feedback does not transfer Customer Content or waive confidentiality.

The indemnity, exclusion-of-damages, aggregate-liability, claim-procedure, and mandatory-liability provisions in the effective Business Terms apply to the Trial. These Trial Terms do not create a separate or additional liability cap, paid-service warranty, service credit, or remedy.

To the fullest extent permitted by law, Trial Capacity, a Continuity Boost, and evaluation access have no cash value and do not create liability measured by a hypothetical subscription price, replacement capacity, or anticipated business result. Rights in Output are governed separately by the Business Terms and AI Product Terms. Nothing limits liability where it cannot lawfully be limited, including applicable liability for fraud, intentional misconduct, gross fault or gross negligence, death or personal injury, or another expressly non-waivable obligation or remedy.

Before ordinary court proceedings, a party must provide written notice describing the dispute and requested remedy, and authorized representatives will attempt good-faith resolution for 30 days. This does not prevent urgent protective relief, evidence preservation, action needed to avoid a limitation deadline, or compliance with a legal deadline.

The Agreement and related non-contractual obligations are governed by the federal laws of the United Arab Emirates and laws applicable in the Emirate of Sharjah. Subject to any mandatory jurisdiction, the competent courts of Sharjah have exclusive jurisdiction. These standard Trial Terms do not require arbitration; arbitration applies only through a separately negotiated and signed agreement.

Legal notices to Nightvault must be sent to contact@operalonos.com, with a copy to the registered address where required. The parties are independent contractors. The Agreement contains the entire agreement on its subject matter; unenforceable provisions are modified only as necessary; waiver must be express; and electronic acceptance, signatures, notices, and records are valid to the maximum extent permitted by law.

A later version of these Trial Terms applies only prospectively after the notice and renewed assent required by the effective Business Terms or applicable law. Sections concerning accepted use, Customer Content, confidentiality, intellectual property, evidence, suspension, expiry, data handling, risk allocation, disputes, and any provision that by its nature should survive remain effective to the extent necessary after the Trial ends.